Using the Reservation Portal

Search for available units

Reservation portal search criteria
Search for available units

Reservation Type
To search for available units, first select the reservation type. Short term reservations are when the guest knows their departure date, and are usually less than a month. Long term reservations are for guests who will be staying on an ongoing basis and will pay monthly. They only have to enter their arrival date since departure data is probably unknown.

Arrival and Departure Date
If a short term reservation is chosen, guest must enter the arrival and departure date range. The date range calendar that shows allows the guest to choose the range of their stay. If Long term reservation type is chosen, only the arrival date will be entered.

Adults/Children/Pets
Use the +/- buttons to increase or decrease the number of adults, children, and pets that will be guests. These selections will effect which units are available and the rate for the units. Each unit has a maximum occupancy and rates can increase depending on the number of occupants.

Filter by Amenity
If a specific amenity is required, the guest can select each desired amenity from the amenity filter, and only units with these amenities will be shown.

Clicking 'Search Availability' will display all the available units.

Selecting a unit or multiple units

Once 'Search Availability' is clicked, all available units will be displayed. The guest can click a unit's image to view the picture full size as well is view any other pictures that are available. The 'Book' button can be clicked by any number of units to add that unit to the cart. Once all desired units are selected, click 'Continue'.

Check unit availability from the Reservation portal
Viewing available units

Agreeing to Policies

The policies page will be displayed next to allow the guest an opportunity to review your properties policies. The guest must agree to policies in order to continue booking the unit. If the policies are declined, the user will returned to the previous page.

Reservation portal policies page
Guests are required to accept your property policies to continue

Guest and Payment Info

The final step to reserve a unit is for the guest to fill out their personal information as well as their credit card information to process the payment. The payment section will only be displayed if you have set up payment processing through Stripe in property settings, and you have elected to process the reservation payment at the time it is reserved. The guest can also choose to let you know how they heard about you. These options can also be customized on the property settings page. Once the guest fills out all the fields and clicks 'Complete Reservation', the guest will see a final Reservation success screen to let them know the reservation was successful.

Reservation portal guest and payment info
Guests will fill out their personal and payment information to complete the reservation

Reservation Success

Once the reservation success page is displayed, the guest will be shown a success message that is customizable by you in your property settings. This can be a simple thank you message with instructions on how to contact you and directions to your property. It can also include information about their reservation and a link to your guest portal so they can manage their reservation.

Successful reservation made on the portal
A customizable reservation success message will be displayed once the reservation is complete

Email Notifications

Once a new reservation has been made, your guest will get an email with details of their reservation and a link to the guest portal so they can view and manage their reservation. Also, you will receive an email to notify you of the new reservation that was just created. You can modify the email recipients of this new reservation notification email in your property settings under the 'Notifications' tab.

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